FAQ

Do you accept returns and administer refunds for original paintings?

Due to the handmade nature of an original oil painting and the cost of shipping, the artist does not typically offer refunds or returns. However, if you are a dissatisfied customer, we will do our best to work with you and make it right until you are completely satisfied, within 60 days of the postmark date. Refunds and returns of original artwork are handled on a case-by-case basis.

Do you accept returns and administer refunds for prints?

If you receive a damaged print please send us an email, and we will work with you to make it right within 60 days of your purchase.

Do you accept returns and administer refunds for commissioned artwork?

Because the customer is requesting a unique, custom-made piece of artwork, we typically do not offer returns or refunds for commissioned pieces, as we are unable to resell them to another collector. Throughout the commission process, the artist will be in contact with you, sending photos for your approval from time to time. You will be able to request changes to the piece before it is completed and shipped. If you commission a painting and are dissatisfied with the outcome for any reason, please send us an email, and we will do our best to work with you on a case-by-case basis.

Do you accept returns and administer refunds for home goods and apparel?

If you receive a damaged item or an incorrect size, please send us an email, and we will work with you to make it right within 60 days of your purchase.

Do you accept commissions?

Depending on the artist's availability. Check out the commissions page for more information on collecting a personalized piece of artwork!

Where are you located?

The artist The artist is located in Northwest Alabama but is willing to travel.

Do you ship internationally?

At this time, we are unable to ship orders internationally.

Will I receive a certificate of authenticity?

Yes, with the purchase of every original oil painting or commissioned piece, you will receive a hand-signed certificate of authenticity.

How long does processing time take for original paintings?

Your painting will be given priority and shipped as quickly as possible. However, due to the artist’s travel and the varnishing and boxing process, please allow up to three weeks for us to prepare your piece for delivery. If you need your painting rushed, please email us to confirm that we can accommodate your request.

How long does processing time for prints take?

“Prints are processed, packaged, and shipped immediately after your order is placed. Delivery is expected within 3-10 business days.”

How long does processing time take for home goods and living products?

Home goods and living products are shipped promptly after your order is placed. Orders are expected to ship within 3-10 business days.

How long does processing time take for apparel?

All apparel is processed promptly after your order is placed. Orders are expected to ship within 3-10 business days.